Refund policy

If something is not right, email faisal@bidwatchly.com with your order number or Lemon Squeezy receipt. Here is what to expect.

Daily digest

• Within 14 days of your first payment: cancel and ask, and we refund that first payment in full.
• After that: cancel at any time from your account page. You keep the digest until the end of the paid month. We do not refund part months.
• Charged by mistake (for example twice, or after you cancelled): we refund the wrong charge in full.

Go/no-go check

• Before we deliver it: full refund, whether or not you have sent the tender details.
• If we are late (more than one working day after we received the tender pack, and the delay was ours): full refund on request, and you keep the check.
• After delivery: no refund for a change of mind, because you asked us to start straight away. But if the check gets a fact from the official notice wrong, tell us within 14 days and we will correct it the same working day or refund you in full.

Bid writing

Refunds follow your written quote. If we cannot deliver what the quote promised, by the date it promised, we refund the part we did not deliver.

How refunds are paid

• Card payments are refunded through Lemon Squeezy to the card or account you paid with. Banks usually take 5 to 10 working days to show it.
• We reply to refund requests within one working day.

What we cannot refund

We cannot refund because a tender was cancelled, changed or awarded to someone else, or because a bid was unsuccessful. No check or bid can guarantee a win (see our terms).

If you bought as a consumer, your legal rights are not affected by this policy.